How businesses can receive feedback from customers

Feedback is of great concerns in all organization’s as it will enable the business to know how customers are responding to their products/services which are available in the market.Businesses can receive feedback from customers in various ways as indicated below.For businesses to effectively receive sufficient feedback from customers,then the business should have:

Postal Addresses
The business can open postal address from any post office company which is nearest to where the business located.The post office will issue the business with postal numbers with postal zip code after the business has paid the postal fees to the post office company.These fees are usually renewed annually.When business have postal addresses,then customers can write their queries on hard copy and send the feedback to the business through the business postal addresses via the post office company’s.

Email Addresses
The business should have their own email addresses for communication purposes.When the business don’t have email addresses,then they can create one online.To send feedback,customers can write their queries on their own email addresses and send the feedback inform of soft copy to the respective email address of the business.

Telephone Numbers
The business should have all the landline telephone numbers verses all the mobile phone numbers to facilitate communications.The customers can send the feedback/queries verbally by calling the respective business through their telephone numbers.

Telefax Services
When the businesses have telefax services then customers can scanned their queries/feedbackwith fax machine/telecopier,which will process all the query details of the customers before transmitting them to the recipient/business fax machines which will print a copy of the information's which has been received.

Website Feedback Box’s/Button’s
Businesses have their own websites which gives information’s to customers about the products/services which the business is selling at the market.These websites have feedback button/box in them.The customers can submit their  feedback's/queries to the business through the feedback button/box available at the business website’s.

Social Network’s 
Businesses should have their own social network sites for interacting with other stakeholders.Customers can use their own social networks to post their feedback/queries to the social network sites of the business.

All these feedback's/queries usually reaches customer care departments in the businesses.The role of customer care departments is to receive and solve customer queries.

All the above business contact addresses have to be displayed or print to all products/services the business is offering in the market so that customers will use them to send queries/feedback's to the business organizations.


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